Frequently Asked Questions
Everything you need to know about your Noor Hair journey.
What makes Noor Hair extensions different from others?
We specialize in 100% ethically sourced Remy human hair. Each bundle undergoes a meticulous sorting process to ensure cuticles remain intact and aligned, resulting in long-lasting shine and minimal tangling.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
Can I use heat styling tools on my extensions?
Yes, because our extensions are made from real human hair, you can curl, wave, and straighten them. However, we recommend using a heat protectant spray and keeping the temperature below 350°F to prolong the life of the hair.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unopened packaging with the security seal intact. For hygiene reasons, we cannot accept returns on hair that has been worn or tampered with.
How do I choose the right shade for my hair?
We offer a free color-matching service! Simply email a photo of your hair in natural lighting to our support team, and our experts will recommend the perfect Noor Hair match for you.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your beauty investment more manageable.